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Terms & Conditions

Fit to Own Frame

We offer customers the option to fit prescription lenses into their own frames ("BYO Frames"). This service is subject to the following terms and conditions:

1. Frame Assessment

  • All BYO frames must be physically inspected by our qualified Optical Dispensers.

  • Frames must be in good condition, free from visible damage, and structurally suitable for lens fitting.

  • We reserve the right to decline fitting lenses into frames deemed unsuitable.

2. ​Prescription Requirements

  • Customers must provide a valid prescription issued by an Australian registered optometrist.

  • Prescriptions must not be expired. For complex prescriptions, we may recommend a recheck by our optometrist

3. Fitting Fees

A fitting fee of $40 applies.​

4. Warranty & Liability

We do not offer warranties on:

  • Frames not purchased from us

  • Lenses made from external prescriptions

Our liability is limited to replacing defective lenses or redoing services under warranty when prescriptions are provided by our optometrist. We are not responsible for any damage to third-party frames during the lens fitting process.​

5. Safety Glasses Exception

We do not fit prescription lenses into BYO frames for safety glasses, as these must meet specific Australian safety standards.

6. General Conditions

By using this service, you confirm that all information and prescriptions provided are accurate. Terms may be updated periodically. Please refer to our website for the latest version.

Terms & Conditions - the basics 

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 

 

T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     

 

T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

What to include in the T&C document

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more. 

 

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.

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